At Houseofaevora, we are committed to providing high-quality products to our customers. Please read our refund and return policy carefully before making a purchase.
Returns
We only accept returns for products that are received in a defective, damaged, or faulty condition.
To be eligible for a return:
- The return request must be submitted within 7 days of receiving the product.
- The item must be unused and in its original packaging.
- Clear photos or videos showing the defect must be provided for verification.
Products returned without proof of defect or damage will not be eligible for a return or refund.
Exchanges
We do not offer exchanges under any circumstances. If you receive a defective product, we will review your claim and process a refund if approved.
Refunds
Once your return request is reviewed and approved:
- The refund will be processed to the original payment method used during purchase.
- Refund processing may take 5–10 business days, depending on your bank or payment provider.
- Shipping charges, if any, are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that are not defective or damaged.
- Products showing signs of use, wear, or alteration.
- Items returned without original packaging.
- Products reported after the return eligibility period.
Return Process
To request a return, please contact our customer support team with:
- Order number
- Product name
- Description of the issue
- Clear photos or videos of the defective item
After reviewing the request, we will provide further instructions regarding the return process.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [Your Email Address]
We reserve the right to refuse any return request that does not meet the conditions outlined in this policy.